Errors, complaints, and dispute resolution

Free FINRA Series 6 (Investment Company and Variable Contracts Products Representative) lesson in Obtains and Verifies Customers' Purchase and Sales Instructions; Processes, Completes and Confirms Transactions. 9 min read, ~1,304 words.

Any written customer complaint goes straight to a registered principal; never resolve it alone or off the books. FINRA Rule 4513 requires firms to keep records of written customer complaints for at least 4 years at the office of supervisory jurisdiction. A trade error is fixed by a cancel (erase...

What this lesson covers

• Content
• Example 1
• Example 2
• Common Mistakes
• Check Your Understanding
• Exam Shortcuts

Learning objectives

• D13

Browse all free Series 6 lessons or jump into free Series 6 practice questions.